Independent ecommerce journalismIndependent perspective · European focus
Editorial illustration of a parcel, cups and a balance scale
The latest big read

The hidden bill for free shipping

A customer adds €20 to avoid a delivery charge. Your shop gains €3. The customers who change nothing can decide whether the offer pays.

An illustrated example. Hypothetical figures; excluding VAT.

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More analysis · Small shop economics

Editorial illustration of a parcel, receipt, euro coins and a discount tag

The discount trap

20% more orders. 8% more revenue. 10% less left for the bills. Why a sale can look better than it is.

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Editorial illustration of parcels on a warehouse conveyor
Planned / Supply chain

What good fulfilment
really looks like

Looking beyond the headline price to the costs and service behind every order.

Planned / Customer experience

Why returns data
deserves more attention

A closer look at what returns can tell you — and the questions worth asking.