Shopify announced on 10 November that merchants can configure self-serve return and cancellation requests separately for each market, instead of using a single store-wide switch. Existing settings carry over automatically, so merchants do not need to re-enable them.

The scope matters. Shopify’s current help page describes the checkout-and-accounts-editor setup as early access for certain stores. Market-specific activation there requires an Advanced or Plus plan; other stores can enable the feature across all markets. Check what your own admin offers before planning a different customer experience by country.

Turning on a request button is not the same as setting its conditions. Availability is managed through Settings → Customer accounts → Order actions. Eligibility windows and final-sale settings live separately in Settings → Policies. Shopify warns that when return rules are off at purchase, customers can request a return without a time limit. A request still needs the merchant’s review; it is not an automatic refund.

Before changing one market, compare its request controls with the rules that actually apply to its orders. Check the intended return window and whether the market inherits another policy. Shopify’s setup guidance also notes exceptions for EU Managed Markets orders, so an off switch should not be assumed to suppress every request. The useful check is the complete customer journey, rather than the toggle alone.